Refund policy

Right of Withdrawal

A. Instructions on Withdrawal

Introduction

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their self-employed professional activity:

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last item.

To exercise your right of withdrawal, you must inform us (Tim Hartmann, TCGHive, Wichernstr. 6, 47807 Krefeld, Germany, Tel.: upon request, Email: timt@tcghive.eu) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

You may also exercise your right of withdrawal online via the website at the Internet address provided. If you use this online function, you will immediately receive an acknowledgement of receipt on a durable medium (e.g. by email) containing information on the content of your withdrawal declaration as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send the notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.

You shall bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

General Information

  1. Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, please use suitable protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage by using suitable packaging.

  2. Please do not return the goods to us postage due or carriage forward.

  3. Please note that compliance with points 1-2 above is not a prerequisite for the effective exercise of the right of withdrawal.

B. Model Withdrawal Form

If you wish to withdraw from the contract, please complete this form and return it.

To

Tim Hartmann
TCGHive
Wichernstraße. 6
47807 Krefeld
Germany

Email: tim@tcghive.eu

I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()

Ordered on () ____________ / received on () __________________

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is submitted on paper)

Date

(*) Delete as appropriate